|
|
Post by hellojuh4behj on Mar 12, 2022 22:08:11 GMT 1
KoGaMa Profile: AlMB0T 3.0
Web Browser: Chrome
Client: WebGL
AboutMyBrowser.com Link:
Steps to Reproduce
it started happening around 1 hour ago
Additional Information (Optional)
everytime i join a game i get disconnected
|
|
|
|
Post by Daniel W on Mar 23, 2022 8:42:32 GMT 1
Hi hellojuh4behj
Do you get disconnected when you see a red spinning cube, when you are in the game, or something else? Also, are you disconnected from all games and projects you try to enter?
|
|
|
|
Post by hellojuh4behj on Mar 23, 2022 23:49:34 GMT 1
when i see spinning cube
and i also can not join any of my friend or my builds
the only way i can build if i make an new build but i want to build in my other games
and also my friend has lost there account her new account name is daisy rose3846956
her old account is Cruella. thats the account that she lost her password on
|
|
|
|
Post by Daniel W on Mar 29, 2022 11:36:34 GMT 1
Hi hellojuh4behj
Does this also happen if you use standalone? Also, could you provide a link to your profile so I can take a look?
|
|
|
|
Post by hellojuh4behj on Apr 1, 2022 2:46:14 GMT 1
|
|
|
|
Post by hellojuh4behj on Apr 1, 2022 3:17:12 GMT 1
and what about my friend new account name:daisy rose3846956
account that she lost her password is name:Cruella
pls help her we was building a game together called pawsomecity and it took us about 1 month to build so it would mean alot to get her password back for her account
|
|
|
|
Post by hellojuh4behj on Apr 2, 2022 19:40:29 GMT 1
now i cant even join the website it will say website not secure and gateway can be pinged but i have ran a diagnostics test and everything was fine so i cant join the website period  ive tried for 2 days now |
|
|
|
Post by hellojuh4behj on Apr 8, 2022 3:32:32 GMT 1
9 days now
|
|
|
|
Post by Daniel W on Apr 8, 2022 12:23:34 GMT 1
Hi hellojuh4behj
I do not know why the website is not secure, since it works for me and we haven't had any other reports of this issue happening. I have written to our developer to see if anything is wrong on our end
When you were disconnected from the game (when you could enter the website), do you remember if you received an error message
Regarding your friend; they will have to write to support at support@kogama.com about the issue since I do not handle such issues. They should provide proof that the account is theirs
|
|
|
|
Post by Daniel W on Apr 8, 2022 12:57:09 GMT 1
Our developers can't see anything wrong on their end and they have asked for a screenshot of the issue as well as the error message you receive (if you receive an error message). Would you be able to provide this? Also, does this happen on BR or the Live server?
|
|
|
|
Post by hellojuh4behj on Apr 9, 2022 5:33:11 GMT 1
br or live server i dont be on br or whatever this live server is i have been on webgl and i will give u a screenshot
|
|
|
|
Post by hellojuh4behj on Apr 9, 2022 5:35:59 GMT 1
and ok i will let my friend know
|
|
|
|
Post by Daniel W on Apr 12, 2022 10:15:46 GMT 1
Hi hellojuh4behj I will wait for the picture and error message then  |
|
