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Post by hynnexity on Sept 11, 2022 21:00:07 GMT 1
KoGaMa Profile: www.kogama.com/profile/14508338/Web Browser: Chrome Client: Android AboutMyBrowser.com Link: Steps to ReproduceIt turns out that the free trial costs 0 dollars but when paying it automatically charges you 6.99 dollars Additional Information (Optional) Attachments:
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Post by Daniel W on Sept 13, 2022 8:31:21 GMT 1
Hi hynnexity
Did you start the 7 Day Trial? It mentions the price, but shouldn't start charging until the trial is over.
I also looked at the profile you linked, but the trial was used back in April, and then the paid monthly elite was paid for the 9th of september
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Post by hynnexity on Sept 16, 2022 21:27:50 GMT 1
The error appears in my boyfriend's account. www.kogama.com/profile/5853166/His account is ''new'' (he never used it) and he have never used the 7-day trial. |
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Post by Daniel W on Sept 20, 2022 9:53:10 GMT 1
Hi hynnexity
Does it say if he is eligible to receive the free trial? I tried to get the free trial on an android device (where I have gotten the trial before, but on another account) but it said that I was not eligible
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Post by hynnexity on Sept 21, 2022 17:51:06 GMT 1
Yea, he is eligible
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Post by Daniel W on Sept 23, 2022 17:07:59 GMT 1
Hi hynnexity
Did he try the 7-day trial yet (confirm the trial in google play)?
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Post by hynnexity on Sept 24, 2022 1:50:51 GMT 1
He didn't because it turns out that the free trial costs 0 dollars but when paying it automatically charges 6.99 dollars and he never had elite
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Post by Daniel W on Sept 26, 2022 14:05:39 GMT 1
Hi hynnexity
So he paid for 1-month elite even though he should have gotten the 7-day trial instead? The only payments that I can see on his profile are 2 gold package payments. There is no subscription payment
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Post by hynnexity on Sept 26, 2022 19:25:30 GMT 1
He did not pay it because at the time of buying the elite it came out that they directly charged 6.99
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Post by Daniel W on Sept 28, 2022 8:11:34 GMT 1
Hi hynnexity
I am not entirely sure what's happening regarding this issue, but I have asked our developers about it and will answer you as soon as I receive an answer
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Post by hynnexity on Sept 28, 2022 19:18:59 GMT 1
Okay ty
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Post by Daniel W on Oct 5, 2022 9:30:40 GMT 1
Hi hynnexity
We are having some issues reproducing this issue, but we are working on it. Unfortunately, I do not know how long it will take
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