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Post by memelord on Mar 31, 2016 0:01:04 GMT 1
Sorry but I don't think a poorly made bot helps anyone.
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Post by ᅚᅚ ᅚᅚᅚᅚᅚᅚ ᅚᅚᅚᅚᅚᅚ on Mar 31, 2016 0:41:44 GMT 1
uh... yeah..? and? xD
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Post by Jatsu on Mar 31, 2016 0:50:43 GMT 1
support@kogama.com is an example of a support ticket system. Since KoGaMa doesn't have a support portal ( ehh...) on their website or in-game, the means to give the user confirmation that their ticket was received is done directly by e-mail. Of course, this doesn't mean that the ticket hasn't been read or resolved yet, it's just an automated message to tell a player that your e-mail will be read, eventually. To my knowledge, KoGaMa uses Zendesk and Spil Games helps manage it. It usually takes 3 days to 2 weeks to get a reply from a customer service person, but not always. Sometimes the issue will get directed to one of the developers or QA, in which case it will take longer. |
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Post by Jatsu on Mar 31, 2016 1:02:07 GMT 1
You can also ask for help on the forums. Players are usually willing to help each other out.
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