Account Issue

Hi, what's up, I wanted to lose support in a rather bad problem, it's not for me, but for my sister who also plays KoGaMa, I'll explain the problem, Today, 01/13/2018, my sister was hacked at KoGaMa on if I think she had already shared the account (hacked account - KoGaMa.com.br/profile/2887049/ ) with that person (hacker account KoGaMa.com.br/profile/2902439/ ) that appeared to be quite reliable, over time that person moved away from it and in the end today must have remembered the account and "kidnapped" it, I mean, I wonder if there is a possibility to recover the account? some more authentication), I wanted to recover her account and see if she can recover something yet and maybe punish the hacker, Well that's all I understand is that the text got a bit bigger, I hope to have a response soon.

I know the English is a bit strange, but I'm not yet experienced enough to write in English.

Edit 14/01/18:We can retrieve the account, Thanks and can close the topic