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Post by xd1221 on Jul 21, 2024 17:05:19 GMT 1
KoGaMa Profile: www.kogama.com/profile/669891003/Web Browser: Chrome Client: Standalone AboutMyBrowser.com Link: aboutmybrowser.com/holy-baseSteps to Reproduce1. Go to "Log-in" 2. click "i lost my password or username" 3. Type in email and then click "Send instructions" 4. Open up "Gmail" and click on the mail that you got from kogama support 5. Click "reset password for {ACCOUNT NAME}" 6. Type in the password to reset to 7. Go back to log-in -> "Wrong username or password" Additional Information (Optional)No matter if the password i typed in was correct, it didn't work, i even tried to reset it a bunch of times and put in the password i reseted to, but it didn't work for some reason.
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Post by Daniel W on Jul 26, 2024 10:02:38 GMT 1
Hi xd1221
I have no issues resetting the email myself on WWW. What server are you using?
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Post by xd1221 on Jul 27, 2024 7:51:39 GMT 1
but i reset the password, not the email also, i use this kogama: www.kogama.com |
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Post by Daniel W on Jul 29, 2024 14:37:22 GMT 1
Hi xd1221
Sorry, I meant the password, not the email. I still don't have any issues resetting the password. Are you sure that there is no possibility that you typed in the wrong password or username? What profile do you have issues with?
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Post by xd1221 on Jul 29, 2024 16:18:45 GMT 1
no, i looked and typed in the same password i resetted to, and it still didn't work, even the username i typed was correct, and it still did not work. Also, this is my profile that i tried to reset my password to: www.kogama.com/profile/669891003/ |
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Post by Daniel W on Jul 30, 2024 14:32:28 GMT 1
Hi xd1221
Could you try to create a new account and see if you have the same issue on that one? You could use a temporary email address. I want to figure out if the issue could be your account.
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Post by xd1221 on Jul 30, 2024 14:55:24 GMT 1
I tested it on this test account: www.kogama.com/profile/670211239/and it seems like my original account is the issue, cause the password reset on the test account worked, but password reset doesn't work for my original account for some weird reason. |
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Post by Daniel W on Aug 1, 2024 12:24:06 GMT 1
Hi xd1221
I don't know why this happens, but I will ask our developers when they get back from vacation. Hopefully, they can figure out what the issue is.
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Post by xd1221 on Aug 2, 2024 8:40:57 GMT 1
understood, i'll just wait
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Post by Daniel W on Aug 20, 2024 13:38:04 GMT 1
Hi xd1221
I have forwarded this to our developers and they are looking into it. I don't know when they'll finish, but I'll let you know
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Post by xd1221 on Aug 21, 2024 9:52:08 GMT 1
alright
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Post by xd1221 on Aug 30, 2024 16:14:51 GMT 1
I got back into my account, it turns out that i typed my username wrongly, because it has the letter "I" instead of the number 1...i'm so sorry for wasting your time, i literally thought it was a glitch...
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Post by Daniel W on Sept 1, 2024 10:46:21 GMT 1
Hi xd1221 It is good to hear that you have access to your account again. You don't need to apologize as I am here to help you. Have a nice day  |
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